Whether your firm is a multi-generational, family-owned funeral home or is corporately-owned, it needs – just like you and everyone you know – requires a regular, six-month check-up with a physician.Why do people go to a doctor when they’re not sick? To make sure all systems are on go – running efficiently…and that no bugs have crept in.The same is true with your firm. Whether your bottom-line numbers are barely at quota or...

I don’t care how long you’ve been in the business or what a nice person you are. It doesn’t matter. Human nature causes all of us to have a problem when someone complains about us – what we didn’t do correctly…or what we did do that they didn’t like.So how do we handle these nasty intruders into our otherwise perfect, professional worlds?Cock-eyed optimists and some self-help gurus would say, “Look at every complaint as an...

It’s possible we’ve yet to see the true depth of the current economic downturn or, as some would say, “the recession.”So, what are you doing to “recession-proof” your firm – and yourself?Here are a few suggestions you may want to consider:1. Diversify. Whatever it is – don’t put all your eggs in one basket. If you are investing, use more than one company. If you’ve been using one supplier, add several companies to your list...