EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary
This is a fantastic opportunity for a candidate with strong administration experience to join a small Equiniti team based in Crawley. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Equiniti is committed to promoting from within our business and for driven and ambitious candidates future roles may include team leadership or more strategic operations roles across our business sectors.

Core Duties/Responsibilities
The successful candidate will be responsible for the following:

• Provision of administration service to customers as per SLA
• Maintenance of up to date filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
• Drafting of non-standard correspondence in response to customer enquiries
• Inputting customer details and accesses customer information
• Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Provision of technical guidance to other team members
• Identifying and implementing process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Provision of on-the-job coaching to department colleagues
• Carrying out projects and ad-hoc activities as determined by the Team Leader

The post holder will be required to work 37.5 hours a week and participate in a shift rota between the hours of 8am-6pm Monday - Friday.

Skills, Knowledge & Experience

The successful candidate will demonstrate the following experience skills and behaviours:

• Pensions experience is ideal but not essential (ideally Defined Benefit but not essential)
• Excellent attention to detail and capable of following defined processes and procedures
• Superior communication skills
• Strong desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Excellent ability to develop positive and productive working relationships
• Good IT skills and a willingness and aptitude to learn a variety of systems
• Previous experience working in financial services would be preferable

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.