Management Level

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.

EQ in the U.S. are a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., AST Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at.

Role Summary

The Client Management (US) Security Officer will lead client assurance for government clients and delivering a range of services. They will report to the Information Security Client Management Manager; they will assist in managing the Information Security Client Management team, consisting of up to 5 other staff. They will contribute to all the aspects of the team's services as appropriate to demand, workload, skills and experience.

Core Duties/Responsibilities

• Contribute to the development, implementation and maintenance of client security assurance function for US-based clients
• Respond to customer requests for information and assurance on the security mechanisms and quality that the Company applies to the customers' data, including providing responses to customer questionnaires, ad hoc presentations and meetings, and on-site audits.
• Review information security clauses during contract negotiations with new customers to ensure the Company does not agree to terms that lead to additional costs, time or effort for EQ during the course of the contract.
• Confirm that processes and evidence are maintained to meet all information security requirements in existing contracts including production of specific documentation such as RMADS (Risk Management and Accreditation Documentation Set).
• Act as Security Officer for named customers as required by contracts.
• Provide suitable input on security mechanisms and measures to new customer presentations and bids to assist in winning new business for the Company.
• Ensure in all engagements with customers that the correct balance is maintained between informing customers and not allowing sensitive information regarding the Company's security state and mechanisms to leak out of the Company's control.
• Track and manage any remediation or adjustment of security state and mechanisms to completion as mutually agreed with customers, either as part of new contract signing or in response to a customer audit.

Certification

• Contribute in identifying the need for compliance of the Company's security state and mechanisms to external international, national or industry standards either as a result of developing statute or regulation, or as a result of recurring demand from existing or new customers and markets.
• Assist in establishing an internal compliance regime to compare and measure the Company's current security state and mechanisms against such suitable standards.
• Conduct regular reporting to management - and where appropriate to customers - on the state of compliance of the Company's security state and mechanisms against relevant standards.
• Where appropriate engage external independent certification of compliance with relevant standards and maintain such certification as current over time.
• Provide and maintain evidence of such external independent certification against standards, as appropriate to internal and external stakeholders.

Skills, Knowledge & Experience

• 5+ years of relevant experience, or similar (audit services or consultancy).

• Managed central functional role or engaged in consulting in a relevant specialism.

• Background in client-facing role, client audits, responding to client's audits, client assessment/questionnaires, etc...

• Knowledge of renewing client contracts.

• Security policy and standards development.

• Education and awareness campaigns.

• Measurement of awareness and change.

Other Requirements

• Excellent oral and written communication skills.

• Excellent presentational skills (Microsoft Office).

• Experience of delivering against similar accountabilities with global impact in an organization of similar scale and complexity as EQ.

• Ability and motivation to work with parties inside and outside the security community through a cooperative, interactive, trustful and respectful approach.

• A "doer" to drive relevant activities.

• Proven track record of development, maintenance and distribution of policies and standards.

• Broad general knowledge of good information security practice

• Track record of dealing with external expert suppliers in education and communications fields.

• Ability to lead and motivate a small team.

Compensation: $110,000 - $120,000

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Covid Policy

EQ is committed to providing and maintaining a workplace that is free from known health hazards. Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment.