TITLE: Reception Desk Agent

SUPERVISOR: Guest Services Manager

CLASSIFICATION: 1811 Office Support Assistant

LOCATION: Minnesota Landscape Arboretum, Chanhassen, MN

This position assists the Guest Services team with greeting guests, collecting admission, promoting and selling equipment rentals and tram fees, answering phone calls, and providing top-quality customer service. This is an AFSCME Clerical union represented hourly position (working variable hours not to exceed 19.5 hours per week). Starting hourly rate: $20.80/hr

JOB DESCRIPTION:
50% - Greeting Guests and Providing Information for Visitors
Greet guests at the Information Desk in the Oswald Visitor Center
Provide information to visitors about the Minnesota Landscape Arboretum campus including Learning Center, The Farm and Horticultural Research Center
Collect money for admission fees, tram tickets, seasonal equipment rentals
Use the Altru system for POS transactions

40% - Communications
Answer incoming calls and direct them to the appropriate personnel
Use base radio to locate staff and relay messages
Act as dispatch in emergencies such as severe weather and medical emergencies by calling 911 to notify the correct staff, complete accident forms, communicate to the gatehouse for emergency vehicles and monitor the radio for situation changes.
Ensure promotional signs & video screens are up to date in the McQuinn Great Hall - if they are not - contact the appropriate department to update
Use various sources to keep yourself up to date on the latest news of the Arboretum including the newsletter, the website, & email.
Check Arbinfo's email and forward messages to appropriate contacts so they may follow up in a timely manner
Check your personal University email to ensure you are up to date on recent information and changes

10% - Provide Office Support
Maintain brochure supplies and inform departments when running low
Event registration support
Assist with projects such as mailings, compiling packets, etc during slower times

REQUIRED QUALIFICATIONS (must be mentioned on application or resume):
High School diploma/GED or equivalent and one year of general office/clerical experience. Training/education may substitute for some of the experience.
Experience working in a customer service setting
Experience with Microsoft Office Suite and Google
Previous experience working with cash
Ability to work a flexible schedule mainly to include Saturday and Sunday and evenings
Ability and willingness to learn customer relationship management software

PREFERRED QUALIFICATIONS:
Experience working with Altru CRM software
Knowledge of the Minnesota Landscape Arboretum

The Minnesota Landscape Arboretum is a community outreach unit of the University of Minnesota's College of Food, Agriculture and Natural Resource Sciences. The Arboretum is located west of Minneapolis/St Paul and its 1,200 acres traverse the municipalities of Chaska, Chanhassen and Victoria. As a member of the American Public Garden Association and an accredited museum through the American Alliance of Museums, the Arboretum is a tremendous public asset. Visitors engage with gardens, collections, natural areas, a farm, research demonstrations, youth and adult education, events and exhibits. For more information please visit us at:

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).