Reports to: House Manager

Compensation: $19.25 per hour plus benefits

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization.

Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility.

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

The House Supervisor is responsible for the smooth operation of the house before, during, and after performances and special events; ensuring the houses open and performances start on time while maintaining patron comfort, patron safety, and the highest level of customer service. The House Supervisor executes the protocols for front-of-house operations on a show-by-show basis and responds effectively to emergency situations. This position works in collaboration with Box Office, Production, Guest Services and Public Safety management to ensure smooth operation of performances front of house needs. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

This position is part-time (working up to 25 hours per week), non-exempt and non-benefits eligible. Compensation for this position is $19.25 per hour. Hours are reflective of the performance schedule of the theater in which events are primarily scheduled on evenings and weekends.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

• Oversee the theater houses prior to, during and following performances.
  • Lead pre-shift meetings with staff, volunteers, and colleagues from other departments regarding pertinent details for a performance or event.
  • Ensure that all ushering staff and volunteers are assigned to necessary positions.
  • Collaborate with House Management, Box Office Supervisor, and Stage Manager to coordinate opening and closing the house, handing over the house, late seating or any reseating necessary.
  • Address all patron, usher and/or volunteer concerns in a calm and professional manner; collaborate with other staff (Public Safety, Box Office, Stage Management, Guest Services) for resolution as needed.
  • Prepare and distribute end of show House Management reports.
• Assist in maintaining accurate staff and volunteer hours in online scheduling tools.
• Collaborate and partner with Stage Management, Guest Services, Public Safety and Box Office staff to respond effectively in any emergency event.
  • Implement all proper safety and security procedures and policies, including communicating appropriate information to patrons and staff, in a calm and productive manner.
  • Guide patrons, guests and Guthrie staff to emergency exits and areas of rescue as appropriate.
  • Communicate accurate information to Guest Services and Public Safety regarding patrons at areas of rescue.
• Complete other duties as assigned.

• Provide exceptional customer service to patrons. Take every possible step to ensure that customers have a welcoming and positive experience, even in difficult situations. Handle issues in an equitable, professional, and courteous manner.
• Model a warm, welcoming, and professional demeanor when interacting with customers and colleagues.
• Provide guests with accurate, up-to-date information about the Guthrie's productions, programs, and building.
• Share themes and feedback from patrons and guests with House Manager.

• Assist House Manager by sharing staffing level needs within identified guidelines.
• Ensure ticketing and seating issues are resolved within established ticketing policies.

• Supervise and motivate staff and volunteers during run of show.
• Assist House Manager with staff and volunteer on-boarding, training, and meetings.
• Observe and share any staff and volunteer feedback, ideas, conflicts and/or concerns with the House Manager.

• Exceptional customer service skills and can resolve issues effectively for patrons, guests, and staff, frequently in a time-sensitive environment.
• Excellent interpersonal and communication skills, including in-person and via email.
• Strong analytical and problem-solving skills with a flexible mindset and attention to detail.
• Can manage multiple priorities, maintain composure, and concentrate effectively in a busy noisy, and/or stressful environment.
• Collaborates effectively to achieve common goals, is a strong team player, and contributes energy, creativity, and enthusiasm.
• Shares ideas and helps to innovative solutions to improve systems and processes.
• Experience with online databases, such as When2Work, Tessitura, and Volunteer Hub, preferred.
• Can repeatedly move up and down flights of stairs in various areas of the theater, including in low light conditions and during emergencies.
• Can lift/move/carry a minimum of 25 lbs., read in low light conditions, twist and bend frequently, pick up items from the floor, and stand for long periods of time regularly throughout a work shift.
• Must be willing and available to work flexible hours/days, including evenings and weekends, reflective of the performance schedule of the theater.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers top-notch employee benefits and staff perks.

Sick Time One hour of sick time for every 30 hours worked (in concurrence with the Minneapolis Sick and Safe Time Ordinance) Transportation Subsidized passes for Metro Transit buses and trains Discounted pre-tax monthly ramp parking Discounted bike locker rental

Complimentary Tickets To Guthrie productions Discounted Tickets To all shows produced by the Guthrie To some performances hosted by the Guthrie Classes and Camps Discounts to Guthrie classes and camps

Other Employee Perks Wellness Program Guthrie Store discount Affinity Groups

Applicants must submit a resume to be considered for the position.