The Principal Trainer I role will provide end user training, Tier1 and super user community support for the electronic health record and other clinical applications. The role will work with the Technology Services department and end users to ensure optimal performance and stability of the system(s), accurate, up to date training materials and sessions, effective testing and assessment of releases and upgrades, and consistent, reliable support of the super user community are delivered.

Operational training and training documentation maintenance:

• Administer the training program for the electronic health record and other clinical applications following the training program guidelines and processes.

• Maintain training program content, agendas, schedule, and supporting resources, including user guides, job aides, recordings, collaboration platforms.

• Conduct in person and/or virtual training sessions utilizing a variety of training methodologies to accommodate different skill levels and adult learning styles following the training policies and processes.

• Administer end user competency evaluations related to the electronic health record and other clinical applications, as needed.

• Perform training domain maintenance including maintenance of training scenarios, patient profiles, and configuration.

• Provide Tier 1 support for the training domains following the incident and problem management policies and processes.

• Creation of training scenarios and training patient profiles in the training domains, as needed.

• Electronic health record and other clinical applications support:

  • Provide Tier 1 training support for electronic health record and other clinical applications following the incident and problem management policies and processes.

  • Configure application security and access per the access management policies, processes, and role-based security guidelines.

  • Escalate system performance issues.

  • Knowledge of article creation and maintenance.

• Support and collaboration with Compass Super User Community:

  • Effectively communicate with super users on common inefficiencies, tips for use of the system(s), ongoing adoption of existing functionality, and assisting with process improvement within the electronic health record.

  • Provide support and training to super users to enable effective onsite/interdepartmental support for staff following the training policies and processes

Required Qualifications:

• Bachelor's degree in healthcare informatics, education, or a closely related field or 6 years of related work experience.
• Minimum of up to 2 years of experience administering training programs for complex applications in each of the following: training documentation creation, instruction, and coordination of training. Complex applications such as electronic health records,
• business applications, etc.
• Minimum 1 year of experience utilizing various technologies for delivering training.
• Experience with an ITSM tool.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary team.

Preferred Qualifications:

• Knowledge of Hazelden Betty Ford Foundation business practices.
• Experience in healthcare, including behavioral health.
• Experience with Oracle Health Millennium platform.
• Experience leveraging Agile and/or lean methodologies and principles.
• Experience with ADP/LMS Administration.

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.