Job Title: Advanced Technical Services Associate (2nd Shift)
Pay Rate: Up $33.57/hr DoE
Location: Scottsdale, AZ
Zip Code: 85257
Start Date: Right Away
Job Type: Contract
Keywords: #ITjobs #AdvancedTechnicalServicesAssociate

***Must have an Active DoD Secret Clearance***

JOB RESPONSIBILITIES:
* Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
* Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
* Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
* Documents customer information and recurring technical issues to support product quality programs and product development
* Normally receives general instructions on routine work, detailed instructions on new projects or assignments
* Developing professional expertise, applies company policies and procedures to resolve a variety of issues

REQUIRED QUALIFICATIONS:
* Must be a US Citizen
* Must have an active DoD Secret Clearance
* Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience
* Demonstrates good judgment in selecting methods and techniques for obtaining solutions
* Builds productive internal/external working relationships
* Proficient and able to perform all responsibilities associated with the position

PREFERRED QUALIFICATIONS:
* Network/ IT systems management experience
* Experience with SQL server, Software administration, Microsoft Terminal Server
* Troubleshooting in a windows environment.
* Experience with failure and root cause analysis reporting.
* Direct customer service and/or direct customer interaction experience is a plus
* Knowledge of CA Spectrum One Click software suite.
* Experience with Oracle CRM
* HBSS knowledge
* Anti-Virus knowledge
* Experience with network monitoring tools and asset management software
* Microsoft Windows Active Directory tools a big plus.
* Background in supporting of DoD or DHS systems is desired

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V

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