Essential Duties and Responsibilities
*Executes validation per MT established protocols which include procedures to support the definition, development, installation, start-up, and testing of new and installed lab software systems and applications.
*Provides services for customer implementations and installations in both regulated and non-regulated environments.
*Works with pre-sales in consultative capacity to build sales pipeline.
*Responsible for the communication and coordination of validation activities and for balancing multiple projects and priorities while participating on cross-functional teams within Professional Services.
*Provide Secondary phone support to end-users, sales personnel, and field service technicians on the Laboratory Software product lines.
*Training support to field sales organization, customer support, insides sales and other members of Professional Services.
*Competently use and have a basic understanding of Lab Instruments and Balances that connect to software.
*Other duties may be assigned.